Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit note.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (only if the item is faulty)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at sales@sleesbraunton.co.uk.
Exchanges (if the item is no longer required, or you have changed your mind)
If the item/items are no longer required, or you have changed your mind you are entitled to an exchange of goods or a credit note. If you need to exchange it for the same item, email us at sales@sleesbraunton.co.uk and send your item to: 11/12 The Square, Braunton, DEV, EX33 2JQ, United Kingdom.
Shipping
To return your product, you should mail your product to: 11/12 The Square, Braunton, DEV, EX33 2JQ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund/credit note, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
EXCEPTIONS
The following items cannot be returned or exchanged:
Underwear
Earrings
Open gas canisters or poisons
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us:
